Consumer Watchdogs

Consumer watchdogs to enforce the spirit and aims of the Consumer Protection Act (CPA).
They are also requested to favour the consumer.

The CPA requires the body adjudicating any dispute to, among other things, apply the following principles:

  • ‘prefer the meaning that best promotes the spirit and purpose of this Act’
  • ‘strictly interpret the document to the benefit of the consumer’
  • ‘any ambiguity allowing for more than one reasonable interpretation of a part of such a document is resolved to the benefit of the consumer;
  • ‘any restriction, limitation, exclusion or deprivation of a consumer’s legal rights set out in such a document or notice must be limited’
  • AND the body may consider ‘appropriate foreign and international law’ AND ‘appropriate international conventions, declarations or protocols relating to consumer protection’