Introduction

The Consumer Protection Liability Portal was designed to inform and educate businesses in South Africa regarding the Consumer Protection Act (CPA) and its application to specific industries. The content of this portal is intended for information purposes only: technical accuracy has been sacrificed for simplicity; do not make decisions based on this content.

This website forms part of a comprehensive risk management strategy which also includes:

  • Broad Liability Insurance
  • Telephonic advice
  • Assistance with practical consumer protection issues

Camargue underwrites specialist liability insurance products on behalf of Lloyd’s and Mutual and Federal. The company has a specific focus on not only insuring many of the exposures arising out of the CPA but also on assisting businesses to minimise the business risks that cannot be insured.

Camargue Underwriting Managers commissioned Advocate Louis Nel of Corporate Options to write the original content. Adv. Nel has been involved in the CPA since 2004 when the Department of Trade and Industry began its initial investigations into the formal protection of consumers.

This website contains a lot of useful but generic information about the Act. Camargue Policy holders who have insured themselves against public and product liability also have access to information and tools specific to their businesses. A policy number is required to make use of the subscriber portion of the website.